Prices: Prices are subject to change without notice. The price charged will be those in effect at the time the order is received by CADENCE.
Delivery: CADENCE will make every attempt to ship within a reasonable period from receipt of order. CADENCE shall not be held liable for loss or delays beyond its reasonable control, including but not limited to, delays or shortages in transportation or manufacturing. A 15% restocking fee, plus shipping costs will be assessed if any shipments are refused.
Cancellation: Orders may not be cancelled (in whole or part) without written consent by CADENCE. If applicable, a 15% restocking fee, plus shipping and handling costs will be assessed for orders cancelled after the product has been shipped.
Controlling Law: The validity and interpretation of these Terms and Conditions of Sale will be governed solely in accordance with the laws and state of California. Note: If any provision herein or portion thereof shall for any reason be held invalid or unenforceable, such invalidity and unenforceability shall not affect any other provision or portion thereof.
Products: Specifications are subject to change and actual product may vary and differ from image show
CADENCE warrants its products to be free from defects in material and workmanship for a period of One year from the date of shipment within North America. If you believe any CADENCE product that you have purchased has a defect in material or workmanship or has failed during normal use within the warranty period, please contact CADENCE at 626-465-3383 for assistance. Upon inspection by CADENCE, should product repair or replacement be deemed necessary under this warranty to manufacturing defects, CADENCE will, at its sole discretion, repair or replace the defective product with new or re-manufactured product at no charge. The Customer will be solely responsible for all shipping charges, freight, insurance, and proper packaging to prevent damage or breaking in transit. All shipments of repaired or replaced products by CADENCE will be FOB from CADENCE at 859 Lawson St, City of Industry CA 91748-1104 US
Technical Support should be pursued through channels offered by CADENCE Tech Support. CADENCE accepts no liability caused by aftermarket software or hardware modifications or additions. CADENCE is not responsible for giving any technical support concerning the installation or integration of its products the customer did not pay to install. CADENCE is not responsible for loss of time, even with product failure. Customers are responsible for making sure the installation of product is done correctly. CADENCE is not responsible for any loss of work (“down time”) caused by a product requiring service. This warranty is null and void if the defect or malfunction was due to damage resulting from operation not within manufacturer specifications. It will also be null and void if there are indications of misuse and/or abuse. CADENCE has the option of voiding the warranty if anyone other than an CADENCE technician attempts to service the product. CADENCE will not warrant any problems arising from an act of God (lighting, flooding, tornado, etc.), electrical spikes or surges, or problems arising out of hardware, software, or additional devices added to complement any system/component. Under no circumstances will CADENCE be responsible for any refund or remuneration exceeding the original purchase price of the product less any shipping fees. CADENCE will not be held responsible for typographical errors on sales receipts, repair tickets, or on our website. CADENCE makes every effort to make sure all information on our website is correct. This warranty is limited and does not cover claims for damage caused by misuse, abuse, neglect, alteration, or burnt/overheated voice coils, normal wear and tear, and is limited to material failures or defects arising during normal use.
Effective Date: January 2, 2019
Pursuant to Section 1798.83 of the California Civil Code (known as the “shine the light” law), a California resident has a right to know from a business, with whom he or she has an established business relationship, what personal information (if any) the business has shared with third parties during the immediately preceding calendar year for such third parties’ direct marketing uses, as well as the identities of such third parties.
We do not knowingly share your personal information with third parties for such third parties’ direct marketing uses, unless we have obtained your opt-in consent to such sharing.
Any request for an information-sharing disclosure under this law should be sent to us via email at firstname.lastname@example.org .Please note that under this law, we are not required to respond to a California resident‘s request more than once in a calendar year, nor are we required to respond to any request that is not sent to the email address designated above.
1.INFORMATION WE COLLECT
1.1 Personally Identifiable Information (“PII”): This is information that identifies you personally, such as your name, street address, email address, phone number, and order and payment information. We do not collect PII from you unless you voluntarily provide it to us. We ask for and collect your PII when you engage in an identification activity on our website, such as creating an account, placing an order, submitting a request or inquiry, answering a survey or otherwise providing feedback, signing up for our contact lists, or entering a sweepstakes or other promotion offered on this Site (each, an “Identification Activity”). Whether or not to disclose PII is completely your choice. However, without providing PII you will not be able to engage in or complete an Identification Activity. You must be 18 or older to engage in an Identification Activity on this Site.
1.2 Aggregate and Anonymous Information (“AAI”): This refers to information that does not identify you personally. For example, we and our service providers collect anonymous group data (demographics, interests and preferences, etc.) about users of our website, as well as traffic data such as total page views in a given time period; average amount of time users spend on our website, how many times a particular piece of content on our website was viewed or downloaded by our users, etc. Moreover, we may combine UAI (as defined below) about you and other users of this Site to generate aggregate information that reflects activities, habits, preferences, interests, etc. about our users as a group. In addition, we may take PII and make it non-personally identifiable, such as by aggregating your information with information about other individuals, or by removing personally-identifiable elements (such as names) so as to “anonymize” or “de-personalize” your information.
NOTE: To the extent we use UAI in a manner that identifies a person individually (e.g., if we link or associate such information with name or address), such information will be treated as PII. Otherwise, UAI will be treated as AAI.
2. WHAT WE DO WITH THE INFORMATION
The following describes how we use and share information (including PII) collected from and about users of this Site:
To provide, manage and improve this Site: This includes using PII to enable, administer and manage our users’ Identification Activities.
To share with co-sponsors: From time to time, we may conduct promotions with one or more third-party co-sponsors. If you participate in such a co-sponsored promotion, we may ask you to affirmatively consent to our sharing of your PII with our co-sponsor(s), with the understanding that our co-sponsor(s) may use the information for its/their own direct marketing purposes and that we will have no control over such use by our co-sponsor(s).
To share with third-party service vendors: If you make a purchase on this Site, or if you make a warranty claim on a purchased product or return a purchased product, we will disclose your transaction information (including your PII) to our applicable service vendors so that they can perform the necessary services and tasks to process, fulfill and ship your order, or to perform warranty services to you, or to process return/refund on your order (as the case may be). We also use third-party service vendors to assist us with this Site’s operation, maintenance, security, etc. and may allow such vendors to access our users’ information (including PII) so that they can perform the necessary services and tasks for the operations of this Site. We require that our service vendors limit their use of our users’ information solely to performing the necessary services and tasks for us and this Site, and that they use reasonable safeguards to protect the information and not make unauthorized use or disclosure of the information.
To share with our product manufacturers: If you make a purchase on this Site, or if you make a warranty claim on a purchased product or return a purchased product, we may also share your transaction information (including your PII) with our product manufacturers for their internal business and operational purposes (such as monitoring product sales, forecasting product demands, maintaining a proper level of inventory, etc.).
3. INFORMATION SECURITY
3.1 We use commercially reasonable measures to safeguard the security of this Site. We store our customer information in encrypted form using industry-standard Secure Socket Layer (SSL) technology. We also limit access to our customer information to only those of our employees, agents, contractors and service providers who need to access such information in order to perform tasks for us, and we require that they not make any unauthorized use or disclosure of such information.
3.2 We use a third-party e-commerce service vendor to host checkout and payment processing
3.3 Despite our efforts, no method of electronic transmission or storage is 100% secure and, therefore, we and our service vendor cannot guarantee the absolute security of our users’ account information. We will endeavor to notify our users if and to the extent required by law, in the event we become aware of a breach or suspected breach of the security of this Site that affects our customers’ account information. However, you understand and acknowledge that we are not liable for any breach of security resulting from causes or events that are beyond our control, including, without limitation, your own act or omission, corruption of storage media, defects in third-party data security products or services, power failures, natural phenomena, riots, acts of vandalism, hacking, sabotage, or terrorism. By providing your email address to us, you acknowledge and agree that we may notify you via email regarding an actual or suspected security breach.
4. INFORMATION ACCESS AND CHOICE
4.1 If you have provided PII to us on this Site and you wish to view, update, or delete your information, or if you wish to stop (opt-out) receiving further marketing communications (emails, postal mailings, etc.) from us, please Contact Us. We will endeavor to process your request as soon as reasonably practicable upon receipt (or within such time as required by applicable law).
4.2 However, by providing PII to us, you expressly acknowledge and agree as follows:
We reserve the right to retain your information if doing so, in our good faith belief, is necessary to comply with law or legal process (including a court order or subpoena), to cooperate with law enforcement (including investigation of an alleged or suspected crime, fraud or other illegal activity), to complete a pending transaction, to resolve a claim or dispute, or to enforce an applicable agreement between you and us.
If you are a participant in a promotion that is co-sponsored by us with one or more third-party co-sponsor(s), your opt-out will not stop our co-sponsor(s) from sending you marketing/promotional communications, and you must contact our co-sponsor(s) directly in order to opt out from its/their further use of your PII for direct marketing purposes.
5. COOKIES AND SIMILAR TECHNOLOGIES
We may also use “web beacons” (also known as “clear GIFs,” “pixel tags,” etc.) – which are small bits of code embedded in web pages or in emails – to deliver or communicate with cookies, to count users who have visited a web page, and to understand usage patterns. We may include web beacons in emails to help us recognize activities such as when an email was opened, how many times an email was forwarded, which links in the email were clicked on, etc. Web beacons cannot be declined when delivered via a regular web page. However, web beacons can be refused when delivered via email. If you do not wish to receive web beacons via email, you will need to disable HTML images or refuse HTML (select Text only) emails via your email software.
6. PROTECTING CHILDREN
This website is directed to adults and is not directed to children under the age of 13. We do not knowingly collect or use personally identifiable information from anyone under the age of 13.
7. Links to Other Sites
9. CONTACT US
Cadence Sound Inc.
Attn.: Customer Service
859 Lawson St, City of Industry
If repairs are required, the customer must obtain a RMA number and provide proof of purchase. RMA and services are rendered by CADENCE only. Any shipping costs after 30 days (starting from the original date of purchase) on any item returned for repair is the customers’ responsibility. All returned parts must have a RMA number written clearly on the outside of the package along with a letter detailing the problems and a copy of the original proof of purchase. No COD packages will be accepted. No package will be accepted without a RMA number written on the outside of the package. RMA numbers are only valid for 30 days from the date of issue.
Should you have any problems with your CADENCE product, please follow these procedures to obtain the service:
If CADENCE product must be repaired, a RMA number (Return Merchandise Authorization Number) will be issued for shipment to our repair department. Please follow the instructions given by CADENCE technical support staff to ship your product. CADENCE will not accept any shipments without a RMA number.
Pack the CADENCE product in its original box or a well-protected box, as outlined in the Return Shipping Instructions. CADENCE will not be responsible for shipping damage/loss of any product outside the original 30-day CADENCE-paid service period. Items returned physically or cosmetically damaged will be repaired and returned in the same cosmetic condition in which it was received. It is very important that you write the RMA number clearly on the outside of the package. Ship the computer with a copy of your bill of sale or other proof of purchase, your name, address, phone number, description of the problem(s), and the RMA number you have obtained to:
RMA#____________859 Lawson St, City of Industry CA 91748-1104 US
Upon receiving your product, CADENCE will repair or replace your product (at CADENCE’s discretion) and will ship it back to you within 2 weeks (dependent on parts availability) via UPS.
Cross-exchange (Parts only): You will need to provide a valid credit card number as a deposit guarantee when the RMA number is issued. Once approval has been obtained on your credit card, the part(s) will be shipped UPS. You will need to ship defective part(s) back to CADENCE within 15 days to avoid charges to your credit card. If such charges are incurred, the shipped part(s) will be billed at the then current price.
CADENCE will pay for shipping to and from the customer only within the first thirty days following the original product ship date. Following the 30-day period all shipping fees both for warrantable and post warranty repairs are the sole responsibility of the customer. The customer also assumes full liability for losses or damages resulting from shipping as well as all responsibility to pursue remuneration for such issues with their selected carrier.
The name “CADENCE” and the logo are the trademarks of CADENCE and CADENCE is a Division of H&N Brothers Co., Ltd.
The code, text, and graphical elements on this website are Copyright © 2017 CADENCE. All rights reserved.
Except as otherwise indicated elsewhere on this Site, you are free view, download and print the documents and information available on this Site subject to the following conditions:
You may not remove any copyright or other proprietary notices contained in the documents and information on this Site.
The rights granted to you constitute a license and not a transfer of title.
The rights specified above to view, download and print the documents and information available on this Site are not applicable to the graphical elements, design or layout of this Site. These elements of the Site are protected by trade dress and other laws and may not be copied or imitated in whole or in part.
© 2022 Cadence Sound. All Rights Reserved, Cadence Products Inc.