Consumer Policies, Terms & Conditions
In an effort to maintain continuity, we have established the following company policies. These policies may be amended or modified periodically.
TERMS AND CONDITIONS
Prices: Prices are subject to change without notice. The price charged will be those in effect at the time the order is received by CADENCE.
Delivery: CADENCE will make every attempt to ship within a reasonable period from receipt of order. CADENCE shall not be held liable for loss or delays beyond its reasonable control, including but not limited to, delays or shortages in transportation or manufacturing. A 15% restocking fee, plus shipping costs will be assessed if any shipments are refused.
Cancellation: Orders may not be cancelled (in whole or part) without written consent by CADENCE. If applicable, a 15% restocking fee, plus shipping and handling costs will be assessed for orders cancelled after the product has been shipped.
Controlling Law: The validity and interpretation of these Terms and Conditions of Sale will be governed solely in accordance with the laws and state of California. Note: If any provision herein or portion thereof shall for any reason be held invalid or unenforceable, such invalidity and unenforceability shall not affect any other provision or portion thereof.
Products: Specifications are subject to change and actual product may vary and differ from image show
CADENCE warrants its products to be free from defects in material and workmanship for a period of One year from the date of shipment within North America.
If you believe any CADENCE product that you have purchased has a defect in material or workmanship or has failed during normal use within the warranty period, please contact CADENCE at 626-465-3383 for assistance.
Upon inspection by CADENCE, should product repair or replacement be deemed necessary under this warranty to manufacturing defects, CADENCE will, at its sole discretion, repair or replace the defective product with new or re-manufactured product at no charge. The Customer will be solely responsible for all shipping charges, freight, insurance, and proper packaging to prevent damage or breaking in transit. All shipments of repaired or replaced products by CADENCE will be FOB from CADENCE at 859 Lawson Street, City of Industry, CA. 91748
Technical Support should be pursued through channels offered by CADENCE Tech Support. CADENCE accepts no liability caused by aftermarket software or hardware modifications or additions. CADENCE is not responsible for giving any technical support concerning the installation or integration of its products the customer did not pay to install. CADENCE is not responsible for loss of time, even with product failure. Customers are responsible for making sure the installation of product is done correctly. CADENCE is not responsible for any loss of work (“down time”) caused by a product requiring service. This warranty is null and void if the defect or malfunction was due to damage resulting from operation not within manufacturer specifications. It will also be null and void if there are indications of misuse and/or abuse. CADENCE has the option of voiding the warranty if anyone other than an CADENCE technician attempts to service the product. CADENCE will not warrant any problems arising from an act of God (lighting, flooding, tornado, etc.), electrical spikes or surges, or problems arising out of hardware, software, or additional devices added to complement any system/component. Under no circumstances will CADENCE be responsible for any refund or remuneration exceeding the original purchase price of the product less any shipping fees. CADENCE will not be held responsible for typographical errors on sales receipts, repair tickets, or on our website. CADENCE makes every effort to make sure all information on our website is correct. This warranty is limited and does not cover claims for damage caused by misuse, abuse, neglect, alteration, or burnt/overheated voice coils, normal wear and tear, and is limited to material failures or defects arising during normal use.
RETURN MERCHANDISE AUTHORIZATION (RMA)
If repairs are required, the customer must obtain a RMA number and provide proof of purchase. RMA and services are rendered by CADENCE only. Any shipping costs after 30 days (starting from the original date of purchase) on any item returned for repair is the customers’ responsibility. All returned parts must have a RMA number written clearly on the outside of the package along with a letter detailing the problems and a copy of the original proof of purchase. No COD packages will be accepted. No package will be accepted without a RMA number written on the outside of the package. RMA numbers are only valid for 30 days from the date of issue.
Should you have any problems with your CADENCE product, please follow these procedures to obtain the service:
If CADENCE product must be repaired, a RMA number (Return Merchandise Authorization Number) will be issued for shipment to our repair department. Please follow the instructions given by CADENCE technical support staff to ship your product. CADENCE will not accept any shipments without a RMA number.
Pack the CADENCE product in its original box or a well-protected box, as outlined in the Return Shipping Instructions. CADENCE will not be responsible for shipping damage/loss of any product outside the original 30-day CADENCE-paid service period. Items returned physically or cosmetically damaged will be repaired and returned in the same cosmetic condition in which it was received. It is very important that you write the RMA number clearly on the outside of the package. Ship the computer with a copy of your bill of sale or other proof of purchase, your name, address, phone number, description of the problem(s), and the RMA number you have obtained to:
CADENCE Repair Department
RMA#____________859 Lawson St. City of Industry, CA 91748
Upon receiving your product, CADENCE will repair or replace your product (at CADENCE’s discretion) and will ship it back to you within 2 weeks (dependent on parts availability) via UPS.
Cross-exchange (Parts only): You will need to provide a valid credit card number as a deposit guarantee when the RMA number is issued. Once approval has been obtained on your credit card, the part(s) will be shipped UPS. You will need to ship defective part(s) back to CADENCE within 15 days to avoid charges to your credit card. If such charges are incurred, the shipped part(s) will be billed at the then current price.
CADENCE will pay for shipping to and from the customer only within the first thirty days following the original product ship date. Following the 30-day period all shipping fees both for warrantable and post warranty repairs are the sole responsibility of the customer. The customer also assumes full liability for losses or damages resulting from shipping as well as all responsibility to pursue remuneration for such issues with their selected carrier.